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Strategic Relationship Manager

Company Name:
ING Financial Services
Job Title Strategic Relationship Manager
Requisition # 22276BR
Business Unit Voya Financial
Job Family Operations
Position Location Braintree - MA
Department Name DC Client Relationship Mgmt #1
No. of Openings 1
Full-Time or Part-Time Full-Time
Relocation Assistance Offered? No
We will consider candidates willing to: Work at Position Location specified above only
Salary Salary Commensurate with Experience
What is Voya?
Voya Financial (NYSE: VOYA), which is rebranding from ING U.S., is a premier retirement, investment and insurance company serving the financial needs of approximately 13 million individual and institutional customers in the United States. Our vision is to be America's Retirement Company and our guiding principle is centered on solving the most daunting financial challenge facing Americans today- retirement readiness.
Working directly with clients and through a broad group of financial intermediaries, independent producers, affiliated advisors and dedicated sales specialists, Voya provides a comprehensive portfolio of asset accumulation, asset protection and asset distribution products and services. With a dedicated workforce of approximately 7,000 employees, Voya is grounded in a clear mission to make a secure financial future possible - one person, one family and one institution at a time.
Key facts about Voya Financial:
Atop-fiveretirement plan provider based on number of plans, participants and assets1
$511 billionof assets under management and administration
A full-service asset manager with93%of fixed-income and84%of equity assets outperforming their benchmarks on a 5-year basis2
Atop-tierindependent broker-dealer network in the U.S.3
Atop-tierprovider of life insurance4
Atop-10medical stop-loss coverage provider in the U.S.5
Voya serves approximately13 millioncustomers through200,000points of distribution
Voya employs approximately7,000people
1Pensions & InvestmentsDefined Contribution Record Keepers Survey, March 2014 (ING U.S. data provided as of 9/30/2013)
2As of year-end 2013
3InvestmentNewsBD Data Center
4LIMRA U.S. Individual Life Insurance Sales in the U.S. 3Q 2013 Participant
5MyHealthGuidenewsletter rankings as of 2/11/2014; does not include most managed healthcare providers
What are the job responsibilities? Position is a senior level individual contributor managing a book of client relationships, responsible for overall client satisfaction, retention and management of the client P&L and associated drivers.
Client Satisfaction and Engagement:
-Conduct annual strategy meetings with each client to examine industry trends, understand clients' goals and objectives and create a strategic plan that addresses client needs.
-Hold regularly scheduled quarterly reviews and utilize the opportunity to recommend improvements and promote ING products and services
Development of trust-based client relationships with key stakeholders:
-Proactively contact clients to provide advice, planning and support
-Develop trust-based relationships with multiple levels within client organization
Proactive client management:
-Understand all dimensions of the client, client's industry, and client-specific plan design requirements
-Provide support for clients' strategic retirement planning
-Engage in ongoing two-way dialogue with clients regarding ways to improve retirement plan administration
Contract Negotiation and P&L:
-Responsible for any RFIs, RFPs, benchmarking exercises and contract negotiations for existing clients.
-Responsible for pricing strategy, contract preparation and signing.
Who is our ideal candidate? Bachelors Degree or equivalent
-15 +years experience
in client relationship management
-In-depth knowledge of company''s products and services (DC/DB)
-Human Resource &Benefit Outsourcing
-Health & Benefit, 401K & Pension
-Possesses in depth of knowledge regarding retirement industry including players and their value propositions, trends and changes, how those impact recordkeeping and how they will impact each client.
What else can we tell you?
The Braintree site offers free on-site parking, and is also accessible from the Red Line (Quincy Adams). There is a complementary shuttle that runs from the T station to the office park
In addition to a competitive salary and bonus plan, we offer:
Medical and dental coverage for employees, their spouses, children and domestic partners.
401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years.
Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment.
Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children.
Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.
Opportunities for professional growth and much more!
Voya is an equal opportunity employer and we are committed to maintaining a diverse workforce. Our company has been recognized for many of our diversity practices:
Perfect score in the Human Rights Campaign's annual Corporate Equality Index for seven straight years (2007-2014).
A World's Most Ethical Company by Ethisphere Institute (2014).
Received a Catalyst Award that honors exceptional initiatives from companies that support and advance women in business.
Diversity Inc. Noteworthy Top 25 Companies (2011)
National Gay and Lesbian Chamber of Commerce, Financial Services Diversity Corporation of the Year, 2011
Job sites have been another target for scammers. You should know:
Voya will never ask you to pay a fee to become employed. We also provide all equipment to perform your job.
Voya employees are then provided a password-protected site to provide personal information after they begin employment.
All of our jobs can be viewed at our career web site
If you feel that you've been a victim of fraud, contact:
Your local law enforcement officials.
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The web site with the job posting in question.

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