Guest Services Representative

Company Name:
Simon Property Group
PRIMARY PURPOSE: This position is responsible for serving as a sales agent for the owner and an information / customer service source, providing miscellaneous service, as herein defined, to customers and tenants. This position is the front line position and Simon's only interaction with its customers; consequently, strong sales and customer service skills are essential.
This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
The successful candidate's responsibilities will include, but not be limited to:
Responsible for representing Simon to customers by providing high quality, efficient service.
Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, etc. and ensuring that all displayed information is current and relevant.
Ability to respond to customer inquiries and advise on the appropriate resolution.
Serves as "Seller" function of the Simon Property Group Giftcard program, Simon Kidgits Club program, Retail products or offerings, Ticketmaster, other payment products, and / or other mall programs.
Manages own daily finances of initiatives sold at Simon Guest Services.
Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.
Serves as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.
Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.
Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals.
Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives.
Maintains confidentiality and follows the code of ethics.
Strong selling background, general mathematical aptitude, computer literacy in applicable software, strong communication skills and must be multi-task oriented.
Must be at least 18 years of age
A high school diploma and 1-2 years of customer service/sales background.
Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers.
Ability to effectively perform multiple tasks for up to 5 hours at a time.
The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.
Employment Status: 90 Day Temp Employee (Field)
Region: New England
Location: South Shore Plaza
City: Braintree
State/Territory: US-MA

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